Refund Policy – Biz Training Academy

Last updated: 11 February 2024

Thank you for choosing Biz Training Academy for your training needs. We strive to provide high-quality courses and services to all our customers. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy sets forth the guidelines and procedures regarding refunds for our courses.

1. Eligibility:

To be eligible for a refund, you must meet the following criteria:

a) You have purchased one of our courses directly from Biz Training Academy.

b) You have requested a refund within 30 days from the date of purchase.

c) You have not completed or accessed more than 30% of the course content.

2. Refunds Process:

a) To request a refund, please send an email to [email protected], providing your full name, email address used for purchase, order number, and a brief explanation for your refund request.

b) We will review your request within 5 business days and notify you of our decision via email.

c) If your refund request is approved, we will process your refund within 10 business days using the original payment method used during the purchase.

3. Non-eligibility:

a) Customers who have completed or accessed more than 30% of the course content are not eligible for a refund.

b) Refund requests made after the 30-day period from the date of purchase will not be accepted.

c) If you have purchased our courses through a third-party platform or reseller, please review their refund policies as they may differ from ours.

4. Technical Issues and Dissatisfaction:

We understand that technical issues can occur while accessing our courses, and we will make every effort to assist you in resolving them. In case you encounter any technical difficulties, please contact our support team at [email protected] for assistance.

Moreover, we take feedback from our customers seriously. If you are dissatisfied with the quality or content of the course, please provide us with detailed feedback at [email protected]. We will use this valuable information to improve our courses continuously.

5. Changes to the Refund Policy:

Biz Training Academy reserves the right to update or modify this Refund Policy at any time without prior notice. Please check our website www.biztraining.coursemateai.com/home periodically for any changes. By continuing to access or use our courses after any modifications, you acknowledge and agree to the updated Refund Policy.

If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected], and our team will be glad to assist you.

Note: This Refund Policy is provided in English for ease of understanding. In the event of any discrepancies or inconsistencies between the English version and translations in other languages, the English version shall prevail.